Privacy Statement

Mix is designed around data minimization. We believe a service should not retain information merely because storage is inexpensive or because the information might become commercially useful later.

Mix is designed not to maintain a permanent customer chat-history database. Mix separates account and billing functions from reasoning functions and minimizes identifying information sent to external AI providers where doing so will not compromise the requested analysis.

Our guiding principles are:

• collect less
• separate identity from reasoning
• retain less
• expose less
• preserve information only when it matters to the answer
• do not build a permanent archive simply because we can

Email. We collect an email address to authenticate access using a one-time code or magic link, maintain your Mix credit balance, restore access, provide transaction information, provide service notifications, and communicate legal or security notices. Mix does not require a traditional password-based profile, and you may use an anonymized or temporary email address if you wish.

Payment and transaction information. Payment processing may be performed by third parties. Depending on the payment method, those providers may process card information, billing information, device information, fraud-prevention information, cryptocurrency wallet or blockchain information, and transaction information. Modulus generally does not need complete payment-card credentials. Modulus may receive or retain a transaction identifier, payment status, amount paid, credits purchased, refund information, payment method category, accounting information, and information required for fraud prevention or legal compliance.

Prompt and submitted information. Mix processes information you submit in order to perform the requested reasoning run. This information is intended to be temporary reasoning data rather than permanent account history.

Technical information. Internet infrastructure necessarily processes technical data required to deliver requests, which may include IP addresses, connection information, device or browser metadata, timestamps, and security information. Mix minimizes persistent retention of this information and does not use it to create a behavioral advertising profile.

Mix may identify personally identifying information contained in user input. Where identifying information is (1) unnecessary to identify the customer for purposes of the requested analysis, and (2) not pertinent or critical to the analysis, Mix may substitute neutral identifiers before sending the information to external AI providers.

Mix does not intentionally substitute information where doing so could materially change meaning, context, factual interpretation, legal relevance, medical relevance, business relevance, jurisdictional relevance, geographic relevance, or answer quality. Privacy should not make the analysis inaccurate.

Automated detection and substitution are not perfect and are not a legal guarantee of anonymization.

Mix is designed to minimize the amount of information sent to external reasoning systems while preserving information necessary to perform the analysis. Some processing may transform, summarize, normalize, or otherwise reduce submitted information before later reasoning stages.

Mix is designed so account and billing infrastructure operates separately from AI reasoning infrastructure.

The account and billing environment may maintain your email, one-time access information, credit balance, transaction status, and payment records. The reasoning environment is intended to receive a temporary run authorization, sanitized question context, reasoning instructions, temporary reasoning state, and a usage budget.

The reasoning environment does not need the customer’s billing identity merely to perform a reasoning run. A temporary authorization may bridge the systems to permit a defined amount of usage. Mix is not intended to maintain a permanent customer-to-question mapping as part of ordinary service operation.

Mix is designed not to save completed conversations into a persistent customer chat history. During a run, temporary data may include prompts, transformed prompts, model responses, tool outputs, working notes, citations, reasoning state, final output, and temporary identifiers.

This information may exist transiently in memory, queues, caches, temporary storage, isolated workers, network systems, and model-provider systems. Once the run is complete, Mix is designed to remove reasoning state from its persistent application systems rather than preserve it as future chat history.

Exceptional retention may occur where reasonably necessary or legally required for legal process, preservation obligations, security incidents, fraud, abuse investigations, service failure diagnosis, dispute resolution, system integrity, protection of users, or protection of Modulus or service providers.

Where exceptional retention occurs, Modulus seeks to retain only what is reasonably necessary for the applicable purpose and no longer than necessary or legally required. Where legally permitted, Modulus will notify you.

Mix is designed not to maintain routine persistent application logs containing customer prompts or outputs. Technical information may be processed in network infrastructure, cloud infrastructure, security systems, email systems, payment systems, and AI providers.

Mix configures its own infrastructure to minimize persistent logs associated with reasoning sessions where practical. Third-party infrastructure providers may have their own operational logs and retention requirements.

Mix is intended to avoid advertising cookies, cross-site behavioral tracking, retargeting pixels, session replay, and advertising-profile technology. The Mix application operates without persistent tracking cookies where technically practical.

Essential authentication or security technologies may be used where necessary. Third-party payment, authentication, infrastructure, or security services may use cookies, local storage, or similar technologies within their systems. Those third parties operate under their own policies.

The Mix marketing website uses privacy-preserving aggregate analytics rather than user-level behavioral profiling. During the early-access period, aggregate events may include page views, pricing-page views, early-access clicks, valid email submissions, and optional use-case selections. These events are not used to create persistent advertising profiles of Mix visitors.

Mix routes reasoning tasks to third-party AI providers. Those providers may process submitted information and may retain some information depending on model, provider, API, commercial agreement, safety program, geographic region, provider policy, and applicable law.

Some providers may offer zero-data-retention arrangements, reduced-retention arrangements, or enterprise privacy configurations. Other providers or specific models may require temporary retention. Mix cannot promise that an outside provider never processes or retains information. This is one reason Mix minimizes unnecessary identifying information before external processing.

Modulus does not use Mix customer questions to build a permanent behavioral advertising profile. Modulus does not sell Mix chat histories. Modulus does not maintain a permanent Mix chat-history dataset for sale. Modulus does not use completed Mix questions to train a permanent customer-specific behavioral model.

Third-party AI providers remain subject to the applicable provider agreements and data-handling arrangements. Mix selects privacy-favorable configurations where reasonably available.

Mix is not intended to monetize customer questions through advertising. Mix does not need to understand a user’s historical private questions in order to target advertising to that user. The Mix business model is straightforward: customers purchase intelligence.

Mix may support card, debit, prepaid card, stablecoin, and cryptocurrency payments. Payment methods differ in the information they expose and retain. Third-party payment processors may maintain records necessary for payment, fraud prevention, accounting, compliance, disputes, and law.

Mix is designed so payment information does not need to accompany the user’s question into the reasoning environment. Choosing cryptocurrency does not constitute a guarantee of anonymity. Blockchain transactions may be publicly visible depending on the network.

Modulus complies with valid legal obligations. If Modulus receives lawful legal process, it may preserve or disclose information it possesses where legally required.

Mix is deliberately designed to minimize the sensitive reasoning information Modulus possesses after a run is complete. The privacy benefit is structural: a permanent chat-history database cannot be produced if Mix never created one. This Privacy Statement does not promise immunity from lawful legal process.

Mix uses administrative, technical, and organizational safeguards intended to protect information. Data minimization reduces the amount of information available to compromise, but no system is immune to attack, compromise, software defects, provider failure, misconfiguration, or legal requirements. Mix does not guarantee perfect security, anonymity, or confidentiality.

Modulus may engage in a merger, acquisition, financing, reorganization, sale of assets, or corporate restructuring. Account, payment, legal, accounting, and operational records may transfer where permitted or required.

Mix is designed so a successor does not inherit a permanent Mix customer chat-history database, because Mix does not ordinarily create one. Any transfer remains subject to applicable law and contractual obligations.

Modulus may use service providers for payments, email, infrastructure, AI models, security, networking, customer support, legal compliance, and accounting. Those providers receive only information reasonably necessary for their roles where practical. They may have their own independent obligations and retention practices.

Modulus does not sell your personal information, and does not share it for cross-context behavioral advertising. This includes chat histories, question histories, email addresses, payment and transaction data, and technical data. Nothing about you is sold to advertisers, data brokers, marketers, or any other third parties.

Modulus may retain email, credit balance, purchase records, refund records, accounting records, tax records, and fraud/security records for as long as reasonably necessary to provide the account, maintain purchased credits, comply with law, resolve disputes, and maintain financial records. These records are separate from ordinary Mix reasoning history.

You can request deletion of your Mix account by contacting us. Deletion may not eliminate legally required records, transaction records, accounting records, fraud-prevention records, tax records, dispute records, or other information that Modulus is required or permitted to retain. Treatment of unused credits upon account deletion is governed by the Terms, refund policy, and applicable law.

Mix is intended for users age 18 and older. Modulus does not knowingly offer Mix accounts to children.

Mix may rely on AI, infrastructure, payment, security, and other service providers operating in multiple jurisdictions. Where legally required, Modulus uses appropriate safeguards for international transfers.

Depending on jurisdiction, you may have rights to access, correction, deletion, restriction, objection, portability, and information about processing. Because Mix is designed not to maintain permanent chat history, Modulus may be unable to provide historical conversations that are no longer in its possession.

This Privacy Statement may be updated as Mix changes, providers change, architecture changes, privacy laws change, or payment options change. The current version will be posted with an updated effective date. Material changes will be communicated where legally appropriate.

Privacy questions may be sent to legal@modulus.ai.